Refund policy

1. REFUNDS / RIGHT TO CANCELLATION AND EFFECTS OF CANCELLATION

You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract.

You have the right to cancel this contract within 14 days without giving any reason (for example, if you have simply changed your mind).

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email) using the contact details at the top of this page. You can also cancel the contract by calling the phone number on the Website.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you cancel this contract we will reimburse to you all payments for the goods received from you, excluding the costs of delivery. We may also require you to send the goods back to us, and this will be at your cost. You must send off the goods within 14 days of telling us you wish to end the contract.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you (for example, handling them in a way which would not be permitted in a shop) or any consumption of the goods.

We will make the reimbursement without undue delay, and not later than:

• 14 days after the day we received back from you any goods supplied; or
• (if earlier) 14 days after the day you provide evidence that you have returned the goods.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If our goods are faulty or not as described, or if we make a change to the contract that you do not agree with, you are entitled to cancel the contract. You can ask us for a refund, or replacement of the products. Where our goods are faulty, we will refund you the price paid for the goods and any delivery charges.

Where you consider that our goods are defective, faulty, not fit for purpose or otherwise do not comply with the information we have provided, please contact us as soon as possible and we will do what we can to make things right for you.

Where our goods are faulty, you are entitled to a full refund within 30 days of receiving the goods; or within six months of receipt to a full refund in most cases if the goods cannot be replaced; or a potential partial refund after six months, where the goods were expected to last this long. We expect many of our products to last six months, but as they are juices, they could deteriorate in terms of flavour and appearance after six months and as such we will not be able to replace or refund you in these circumstances.

If you wish to exercise your legal rights to reject products you must post them back to us. We will pay the costs of postage. Please contact us to arrange this.

We may end the contract if you break the contract or any of these Terms. For example, we may end the contract for a product at any time by writing to you if you do not make any payment to us when it is due (for example, in respect of a subscription) and you still do not make payment within 7 days of us reminding you that payment is due, or if you do not provide any information that we reasonably require to perform the contract. If we end the contract in these circumstances, we will refund any money you have paid in advance for products we have not provided.

2. DISPUTES

We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the goods you ordered or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.